My House Smells Like Mold

We have seen it many times.  An owner or family goes away for a period of time, whether a few days or a few weeks.  They return to their home to find that their home smells like mold.  There is no apparent source of water, but the smell is noticeable, and the owner has just concerns regarding the cause.

Mold growth requires  an event to have occurred.  This event may be major and obvious, or  something  that requires a thorough exam to determine what exactly happened.  If the event is substantial., like a broken pipe, hot water heater, or a/c condensate leak, the inspection is pretty quick, and the answer definitive.  There may be  noticeable water damage and with a dwelling closed up for a period of time, the smell  of the resulting mold growth can become concentrated and very noticeable.

There are other times, however, when there is no obvious sign of water damage, but yet there is a definite smell of mold.   In this case, a more thorough investigation might be required.  A moisture meter is typically used to moisture map the building, or infared photography can be used to locate moist, or cooler areas of building components.  All this is done to find hidden moisture and mold.  Sometimes a leak under a kitchen cabinet might allow water to remain trapped under the cabinets or tile. Sometimes a leak from the outside results in moisture that is contained behind baseboards.  Wood or tile flooring can conceal water, and wet carpet from a slab leak might not be obvious.  Leaks in A/C ducts could cause excess condensation in ductwork and leak into attic spaces.  The investigator is looking for wet material, and the source of the water that caused it to get wet. In each of these scenarios, you may never see the water, but you smell the mold.

A qualified restoration company might well find the cause of the moldy smell, but sometimes they are stumped.  In this case, you might call a “Mold Assessor”.  If a mold assessor is called in for the investigation, he will be looking for all of the above once again, and then probably take air samples from the suspect room or rooms, as well as an air sample from outside the dwelling for a comparative analysis. He might also take a sample from a part of the dwelling that does not have that moldy smell.   The object of this inspection would be to determine if you have an elevated airborne mold condition in your home.

If an undetermined water leak is suspected, you could call a “leak detection” specialist.  Some plumbing companies have the equipment and expertise to do this, but many plumbers use specialists themselves.  A very small leak in a pipe is often difficult to find.  Sometimes the pipes need to be charged with compressed nitrogen.  When this gas leaks through a break in a pipe, the noise is detectible with the use of sound monitoring equipment.  Leaks that are difficult to find are often detected using this method.

If there is even a small amount of water intrusion into a property, and if the relative humidity goes up, and exceeds 65%, and if the temperature inside the building becomes elevated, there is the potential that a serious mold condition could develop.  In such a situation, mold growth could be observed growing on anything organic in the building. Once these conditions occur, the whole property is usually treated for the mold contamination, and many content and porous  items may be deemed unsalvageable.

Mold can remain dormant in a building for many years, and remain inactive until it becomes wet again.  If it remains dry and dormant, it will not smell.  The smell of mold is the result of the off gassing of the mold, or fungi, digesting  whatever it attacks.

The State of Florida now regulates the mold inspection and remediation industry.  It is important to know that if you hire a “Mold Assessor” or a “Mold Remediator” to perform services, you should verify their  licensing credentials.

Restoration Xperts, offers its “Mold Remediation”  services to property owners in Broward and Palm Beach counties in Florida. For quick help with your emergency 24/7 its crews are available to respond to water damage. .

Posted in Mold Removal

Is Testing For Mold Always Required Before and After Remediation?

A common question from all parties related to a mold condition at a property loss, is “should we do a pre-test and a post remediation test for mold as part of a  remediation project”. The answer is not simple with regards to a pre-test.  Sometimes a mold condition is very obvious in its origin and extent, that all involved parties might agree that a pre-test is not necessary. Not taking a pre-test, however, might create liability issues, most specifically, for the remediation company.


Testing for Mold

Pre-testing for mold should never be optional, when certain situations exist, most specifically:

  • If there are any medical conditions of a building occupant, that might make them more susceptible  to a reaction from mold exposure.
  • If there is no visible indication of the cause of a mold condition, and the exact cause needs to be determined. Pre-testing can help to determine the cause, and assist in designing  the required remediation plan.
  • If there is the potential cross contamination within a building, that might cause other rooms to be effected.  Testing other areas in a dwelling might add or minimize the recommended scope of work.
  • If the parties involved disagree with the way to proceed on a remediation, pre-testing can be used  to prepare an accurate scope of the remediation required.
  • If the client, insurance carrier, remediator or testing company requests that pre-testing of a property be done for accurate assessment.

Most remediators will say that they are always more comfortable with performing a remediation, when they have a copy of an Assessor report in their hands. This report becomes the governing document on the project.  The cost of the report, and the time delays which occur while scheduling the Assessment and waiting for the lab report and protocol to be prepared are well worth the wait, in this writer’s opinion, in all but the smallest of mold projects.

Post-testing, on the other hand should never be an option for the remediator, or the property owner, as there is little to gain for not having a post-test performed.  Most mold projects are the result of a covered loss, and, therefore, paid for by insurance companies. It would be foolish not to perform a post-test on a mold project, as assurance of a proper remediation having been performed will set everyone at ease.  Restoration Xperts always requests post-testing, and a clearance report from the Assessor to protect all the parties related to the project.

We tell building owners, that if they were ever to sell their property, they will be asked if they have ever experienced any water loss or mold condition at their property.  If they do not disclose that they had a water loss, they could be held liable for this non-disclosure. If they had had a mold remediation at their property, a “passed” clearance test from an Assessor would be a valuable document. We have seen many property sales that were cancelled due to a mold condition.

Following the suggested methodology of handling a mold remediation project will extend the project timeline for a few days. Knowing that the project was done properly, and examined by a third party who gave the project a “thumbs up” gives everyone involved, welcomed reassurance. The cost of a few extra dollars and a few extra days is well worth this added time and expense.

Posted in Mold Removal

Returning to Florida and Finding a Water Damage or Mold Problem

This is the time of year in Florida when many part time residents return to their houses or condominiums, after they have been away for an extended period of time.  Sometimes they open the door to their home and have an unwelcome surprise. It is not unusual for us to get the call. Usually the surprise has something to do with water damage or mold, for the summer is the rainy season, and water intrusion may have occurred from any of multiple potential entry points.  In addition, water may have escaped from a broken pipe, malfunctioning toilet etc, and where there is water in a building, mold is likely to form in 2-3 days.

Water Damage

What happens next, is that if the water had not been dried properly, or not at all, there is the possibility of the humidity level in the dwelling being raised to the point of where mold growth can be supported on anything organic in the building.

Over the years, we have seen many situations where there is mold growth on flooring, walls, furniture, clothing, and anything else organic in a home.  Sometimes the scene is downright scary. The actual cause of the scene might be fairly minor, but the resultant damages can be major, sometimes requiring the disposal of contents, and the removal of walls, floor covering, cabinets etc., essentially a full blown mold remediation project.

Water damage in buildings is a common issue for Restoration Xperts to handle, and most of the time insurance policies cover the damages due to water, and the resultant mold. If the leaking of water has continued for an extended period of time, however, insurance companies will often deny coverage.  This leaves the property owner with a huge cleanup to handle on their own, or requires a qualified restoration company to handle the drying, remediation and repairs. This can be a huge expense for the property owner, and we have seen many scenarios where the property owners have sold their home at a distressed price rather than deal with all of the cleanup and reconstruction.

Restoration Xperts recommends that if you are going out of town for any length of time, that you have someone look in on your property, at least every 30 days, but preferably every 14 days.  This way, if there were an incident of some kind at your property, your insurance policy should cover the matter, and the amount of damages that occur would be limited.

Another wise action, would be to have a humidistat installed for you Air Conditioning system.  In this way, your AC will remove the excess moisture in your home, thus minimizing the mold growth potential.  Once again, high humidity alone can actually cause mold to grow on most everything.  A relative humidity level of 65% is considered the threshold, and ideally the relative humidity in your home should be kept below 60%.

The TEAM of Restoration Xperts has been handling restoration projects for more than 15 years. Their extensive experience, and local knowledge is an invaluable asset for prospective customers to utilize when handling a restoration project.  Whether it be a water damage loss, mold remediation project, fire damage repair, or structural restoration, the professionals at Restoration Xperts can help navigate through the process and put your property back to a pre-loss condition professionally and timely.

Posted in Mold Removal, Water Damage

Do I Have To Use A Contractor That An Insurance Company Referred To Me?

If you were to have a “Water Loss” or a “Fire” at your house, one of the first things that a property owner is probably going to ask, is “Who is going to do the repairs to my home?”. If you have ever had any work done at your property, for any kind of repairs, remodeling etc., you already know how difficult it can be to find the right person, or company to handle a project. Now you are facing the repair of you property.  You did not prepare for the broken pipe or water heater, or kitchen fire, but now you have to deal with the aftermath of this event.   The last project you had done, you had thought about for months before the job began.  Now, you want to start the repairs as soon as possible.

Perhaps you will need emergency services, and then substantial repairs, that might require a variety of tradespeople to coordinate in order to handle a complete project. You thought that your insurance company would help you out, but they sent an emergency crew to your home to dry it out, and you may not have been impressed with their performance.  What should you do about handling all of the repairs.

Your  insurance company said that they would send a company to handle the repairs, but you are skeptical that the company that they send is going to favor the insurance company over you. Insurance company is controlling that contractor, and you want a company that is going to do the best job with the repairs, and not necessarily dance to the tune of your insurance carrier.

Your logic is correct with regards to the relationship between contractors and insurance companies. It is absolutely true that many insurance carriers are tightening the reins on the contractors that they might refer to you. They have eliminated certain items that cannot be billed, and cut out much of the extras that a contractor must provide, and needs to get paid for, in order to stay in business. The relationship between insurance carriers and contractors has become more strained than ever, and the property owner might be the one that is caught in the squeeze.

Some insurance companies, for example, will not pay for painting your walls with two coats of paint. They tell the contractor that one coat that is sufficient for the job, but how does that sit with the property owner that believes that one coat does not provide a proper paint job? Perhaps the insurance carrier will not allow for painting of door jambs and doors if only the baseboards are damaged.  Would that be acceptable to you, the property owner?

Drywall replacement might require replacement if it has been wet for more than three days, but perhaps your adjuster does not want to include this work in his scope of work to be done. The contractor that was sent by your insurance company is going to do the work that the insurance has agreed to pay for, and you feel that you should be getting more work done. Who is looking out for you?

Since you are the property owner, you can hire the company that you want to make the necessary repairs.  This rule applies most of the times, except in the unusual situation where an insurance company reserves the “right to repair”.  Hopefully you did not purchase a homeowner’s policy from one of those companies, as our experience has demonstrated that those same companies are the ones that do their best to deny a claim, should you have one.

Generally speaking, you can hire whomever you want to make the required repairs to your property.  My suggestion is that you hire a reputable Restoration Contractor, that specializes in water, mold, or fire damage restoration.  They should be able to walk you through the process, as they are familiar with this niche of the construction industry. A Restoration Company, as opposed to a typical General Contractor should have the experience to move your claim along, get agreements with the assigned adjuster with the work that needs to be done.  A company that is not “attached” to your insurance carrier, might well be your best bet.  You are the customer, and you must be made whole,  provided you have purchased a proper policy.  In the vast majority of the situations, you have the ultimate say in who repairs your property.

My best advice, is to hire a good, reputable company.  Check their licensing and local reputation. Don’t think that a franchise of a national company is necessarily going to provide better service than a local contractor.  In the same line of thinking as I have mentioned earlier, hire a company that is going to have your interests most aligned with yours.

Posted in Fire Damage, Mold Removal, Water Damage, Wind Damage

Water Damage? Should I Call My Insurance Agent?

Insurance claims for property damage can be complicated and confusing for most property owners.  Although most people think of hurricanes with regards to an insurance claim, the most common cause for property losses in Florida, is water.  Water damage losses are typically caused by a broken pipe, hot water heater, or other plumbing fixture that malfunctions.  In addition, there are overflows of water which may result from a broken waste line, or a clog in a waste line or A/C condensate line. Water can also enter a property from wind driven rain through a roof, wall, flashing or window.

Regardless of the source of water, when building materials get wet, they can become an opportunity for mold growth to occur, and this has become a major issue in today’s world of insurance.  In our experience as a restoration contractor, about 30% of water damage events create a mold contamination issue.

If the source of water is easily identified, the first order of business might be to shut off the supply of water to the property, that is, if the water is seen escaping from a plumbing component of some kind.  Water through a leaking roof would be more difficult to deal with, however, a bucket or pail might be sufficient to collect the intruding liquid, and limit the amount of water damage to the property interior.

Now more than ever before, mold awareness and concern should give cause to the proper drying of any building that has suffered from a water loss.  Since mold growth with become apparent in two to three days, the suffering of a water loss at one’s property should give rise to a call for emergency services, but the question that property owners often ask, is who to call first.


The call could be to a friend, relative, neighbor or property manager if there is one. They might have an idea of who to call for help, then again, you might call a company you found on the Internet, or you might call your insurance carrier or agent.

May we suggest that the Emergency Service Company, or your Agent be your first call.

A good Emergency Services Company can answer all of your questions with regards to your water loss, as they see and deal with such events on a daily basis.  An on site visit by a reputable Emergency Services or Restoration company can be the best step in mitigating further damage to your property.  They should be able to explain to you all the required action to protect your property, and be able to work with your insurance company or adjuster to get paid.

The other suggestion would be to call your agent.

Your  local agent can help you through the claims process, even though they will not be actually handling your claim.  In today’s world of insurance, it is not advisable to file an insurance claim on your property, unless you are confident that your issue will result in a covered loss, and that the claim is significant enough in size.

If you have a high deductible of perhaps $2,500, it would probably not be wise to file a claim if the damages to your property are less than your deductible, but if you have a lower deductible of $500 or $1,000, and the damages are expected to be several thousand dollars, it would make most sense to file a claim.  In either case, it is advisable that your water damage claim is handled properly from beginning to end. It is in the best interest of the property owner to perform proper “mitigation”.

Your agent could help you through this process, with the presumption that your agent is local, and not one that is out of state and that you have only dealt with over the phone.  The relationship between the customer and agent is important to both parties, and that relationship is based upon trust.  An important value of  having a local agent is having someone that is truly interested in helping you through the claims process.

Restoration Xperts Inc., located in Deerfield Beach, has performed on more than one thousand  Emergency Service and restoration  projects over the years.  The staff of our General Contracting company has more than 75 years of combined industry experience, and is ready to take on your project is a very professional manner, and our proven experience helps our company achieve a very high level of customer satisfaction.

Posted in Water Damage

Building Code Issues and The Restoration Contractor

The restoration of a property is sometimes accomplished with relative smooth scheduling and production, but often times, “building code” issues can add substantial delays to a project. The most common scenario that comes to mind, is when there is a fire or a flood in a kitchen of a home, which requires that the entire kitchen be replaced. In either scenario, the electrical wiring in the kitchen will need to be brought up to the current code.


If the home was built 20, 30, or 40 years ago, the electrical upgrades could be substantial. Recently, we replaced a kitchen that had been damaged by a water loss in the home. The entire kitchen was removed, and it was found that not only the wiring in the kitchen, but the sub panel in the kitchen, the main panel, the subfeed from the meter to the panel, and the exterior weatherhead, all had to be replaced.

These changes required that an engineer draw up a plan, the plan required permitting, and the electrician made the required changes. All of this required the blessing of the adjuster. The issue delayed the project for about three months. The cost of the upgrades and changes exceeded the cost of the replacement kitchen, but that is why there is a provision in most homeowner policies, that covers the cost of upgrading the dwelling due to code requirements. Most policies allow for 10% of the dwelling coverage for code upgrades, but many have a 25% code upgrade provision. Keep in mind, however, that this figure does not add to the limits of the policy, it just means that the dollar amount of the requirement, up to the specified percentage, would be included in the loss. If your policy does not state a provision for “Code and Ordinance”, it does not mean that the policy does not include it. “Code and Ordinance” is a state requirement in Florida, whether written in the standard homeowner’s policy or not.

Although this particular project took far longer that the property owner was hoping for, the end product was a new, and modernized kitchen that would pass the scrutiny of a perspective home inspector or buyer in the future, with regards to the wiring.

It might be tempting to avoid all of this by not pulling permits, and reinstalling the substandard wiring, but as a Certified General Contractor, I would not take this route. If something were to happen at that property again in the future, this project could come back to us for not bringing this part of the home up to code, as well as for any damages that may have occurred.

In this particular case, the assigned adjuster was originally skeptical about the required upgrades, and challenged us every step of the way. When he finally realized that this was the required methodology, and that we were simply going to “do the right thing” he approved all of the additional work.

When hiring a company to do your property repairs, it is always best to be sure that they are licensed properly, and that the work being performed is permitted and upgraded as required by the building department. An agent for any properly licensed company should be able to provide you with proper documentation, including License Number, and insurance documents, for any work that they are proposing to do to your property.

Posted in Fire Damage, Insurance Claims, Mold Removal, Water Damage, Wind Damage

What Is The “Cause of Loss?”

It is not uncommon for a property owner that has had an insurable loss at their property, to hear the term “cause of loss” being used by the insurance adjuster, the carrier, or the contractor that is restoring the property.  Oftentimes the owner will ask what this term means.  By definition, the causes of a property loss are:

“The perils that can bring about or trigger loss or damage. Can be direct (the action immediately precedes the loss) or indirect (part of an uninterrupted chain of events leading to the loss).”


Common causes of loss for property claims would be weather events, viz.  hurricanes, tornadoes or other wind, rain, fire, water escaping from a broken pipe or plumbing fixture, vehicle impact, sinkhole, etc.

When you think about it, it seems pretty straight forward, but the property owner sometimes needs a bit of explanation, especially in more complex situations.  I like to use the analogy of  body damage to an automobile that is the result of a tire blowout, or a break failure.  Though there may be many thousands of dollars in repairs to the body of the vehicle, the actual “cause of the loss” is not a part of the loss.  Your brakes and tires are items that must be maintained by you, and if their failure causes an accident and property damage, the property damage will be covered in the event. The trigger for the accident is not typically part of the loss.

If a plumber is hired to find a broken pipe under a slab, the leak search, the chopping of a hole in the slab, and the digging or excavation to access the broken pipe are all part of the loss. The actual repair of the “cause” might be only a few dollars, but it is never included in the claim. Once again, all of the necessary repairs to return the property to a “pre loss” condition are normally covered under the owner’s policy.

Restoration Xperts is a Florida Licensed General Contractor that specializes in Property Restoration, usually for damages that are part of a covered loss. Water damage repairs and mold remediation are two of the most common activities that are part of our repertoire. The repairs to the property are typically the covered part of an insurance claim, but once again, the only part that is not included in the claim is the “Cause of Loss”.

Restoration Xperts does not determine coverage, nor is it licensed to adjust claims.  It is, however, highly qualified to prepare the required estimates and opinions of what action to take in an emergency, and what repairs are necessary to return a property to its pre-loss condition.

Posted in Fire Damage, Water Damage, Wind Damage

What Is Mitigation?

According to FEMA, the Federal Emergency Management Agency,

“Mitigation is the effort to reduce loss of life and property by lessening the impact of disasters. Mitigation is taking action now—before the next disaster—to reduce human and financial consequences later”


When it comes to water damage, the direct effect of water is only part of the equation. If building materials and their contents are not property dried in a timely manner, the following mold growth in wet areas can make a relatively small water loss a far greater matter to handle.

It is a natural reaction for property owners to just  “do nothing” when they experience a water loss or flood at their property. The urgency of the situation might not be apparent, but if nothing is done, and if the loss is not properly handled, mold growth will begin in 2 to 3 days, and the impact may be magnified substantially by inaction. By that time, a property owner usually begins to realize that the “do nothing” approach was a bad idea.

Insurance adjusters, first responders, and others with specific knowledge understand the meaning of “urgency”.  They see emergency situations routinely, and understand that quick action can greatly impact the overall outcome of a disaster.

The TEAM of Restoration Xperts has been offering advice and direction to property owners for many years.  They have seen water losses, hurricane damage, fires, floods, vehicle impacts etc.   Each scenario has its own methodology of mitigation, but the common theme is “prevent further damages through quick action”.

The TEAM at Restoration Xperts has the combined experience of decades of experience in the property restoration industry. Insurance claims are welcome, and we will prepare the proper documentation of your damages, thus making your claim easier for an adjuster to close. As State Licensed General Contractors, you know that whatever it takes to make complete repairs to your property, Restoration Xperts is qualified to handle.  From emergency services to complete structural repairs, you can be assured that “We Put Your Life Back Together”.

Posted in Insurance Claims, Water Damage

Where Did the Water Come From?

Terminology can sometimes be misleading. What might appear to you to be a flood in your home, might actually be termed a “Water Loss” by your insurance carrier, and the difference might well be a denied claim, or a covered loss.


Recent heavy rains in Florida, accompanied by strong winds have created a greater awareness of terminology with regards to water claims from any source. If you factor in the fact that the EPA and the IICRC have broken water into three categories, 1, 2, and 3, and established different protocols for each category of water, a person can easily be confused.

When it comes to insurance, it is possible that you have a windstorm policy, a homeowner’s policy and a flood policy for your home, have an event where rising water floods your home from the outside, and still you could wind up with no coverage for the resulting damages. The claims person that you talk with regarding your loss might not have the right answers, or interpret your responses to their questions and draw the wrong conclusion. This could result in your claim being denied for an inaccurate statement.

As a General Contractor that has been in the property restoration business for more than 15 years, I have seen many situations where the cause of a water loss has been misdiagnosed, and coverage issues have been based upon inaccurate information. As a contractor, we cannot determine coverage issues, but we can make accurate assessments of damages, and we often determine the cause of a water loss. Only yesterday, we were at a home that had interior damage due to wind driven rain through a few small cracks in a stucco wall. The assigned adjuster did not have a moisture meter, and was not able to determine if there was any damage to their home, as no damage was visible. The assigned adjuster advised the owner to hire a leak detection company. The leak detection company did not find any damage, or a leak. They charged the property owner their “leak detection” fee, and left.

In this particular case, the owner smelled mold when she opened a kitchen cabinet drawer. The walls next to the kitchen, and under the bay windows, were found to be wet, when we did our moisture mapping.

After our investigation, we suggested to the owner that we remove a particular piece of baseboard, feeling pretty confident that there was a wet wall and mold growth that would be discovered. The owner agreed to the baseboard removal, and low and behold, there was a major mold condition, and a wet wall.

If this action were not taken, the claim would probably be denied, as there was nothing visible, and the owner would be living with a hidden problem that would not simply go away. Repair of the outside wall is required, as well as remediation and interior repairs.

Posted in Water Damage, Wind Damage

Should I Perform All of the Repairs That Were Paid By My Insurance Company, Or Should I Forgo Some or All of The Repairs and Keep The Money?

Let’s face it, there’s a bit of larceny in everyone’s heart.  After all, the insurance company has sent their adjuster to your home, and you have received a check in the amount of $9,000, and you think that you can live with the damage and keep the money, buy a new TV, pay off bills, or take a trip.  What would be wrong with doing that?

The answer is not always that easy, but there are a few things that you should consider before doing that.  First, is that your insurance company paid for an adjuster to prepare an estimate of damages.  While I would not say that every claim is underpaid,  I will say that in my experience, most claims are underscoped.  Let me be a little more clear on this.  An adjuster is going to write an estimate from his perspective, and it is based upon his initial visual inspection.  It is highly likely that he or she might miss a few things that need to be repaired, that were damaged in your water loss, or fire.  Essentially, claims for damages are often underestimated.

I am not going to say that your adjuster intentionally leaves things out of his estimate, but he is typically directed to write an estimate for what he sees, with regards to damages. Insurance carriers are well aware that additional damages me be found upon closer examination, or once the repair work has commenced, and so, when they write up a claim, they will often underscope, or underestimate the amount of damages.

In addition, the recent changes in insurance law, allows the insurance carrier to pay the actual cash value of the claim, that is, they deduct depreciation from the payment.  If the repairs are not performed, therefore, the carrier does not have to pay for full replacement value.  If the repairs are done, and this is documented by a contract with a contractor, or receipts that have been paid, your carrier should pay the balance amount due for the repairs.

If you suffer a water loss at your property, and you chose not to use the insurance proceeds to make all the repairs, you might pay for the repairs sometime down the line, when you go to sell, for when you sell a property, you are required by law to disclose any damage history, or defects. The buyer is sure to hire an inspector to prepare a list of problems that need to be repaired before closing, or the price of the repairs will be deducted from your selling price.

If you had taken the insurance proceeds back when the event happened, you might be paying back a great deal more than you had kept in the past, when you discount the price at the sale.  When you take everything into consideration, it makes the most sense to get paid for everything that is damaged, and make all the repairs that had been included in the insurance loss.  You will live with a fully restored property, and might even be increasing its value when you go to sell it.

A reputable Restoration Contractor is often the best pick for such services. They understand the insurance business, and what is required for a proper restoration project. They know how to deal with adjusters, prepare documents, and deal with your mortgage company as well.

Posted in Water Damage
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